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Customizing Entities in Microsoft Dynamics 365 CRM

Customizing Entities in Microsoft Dynamics 365 CRM

Out-of-the-box customization of Entities in Dynamics 365 CRM/ Customer Engagement.



  • Basic Understanding of Dynamics 365 CRM/CE
  • Understanding of customization practices in Dynamics 365 CRM
  • Basic functional knowledge of Dynamics 365 for Sales, Customer Service


Entities are the vital part of Dynamics 365 CRM application, which are use to model and design business data. There are 400+ entities in Dynamics 365 CRM application which you can customize for your business requirements.

You need to customize Microsoft Dynamics 365 CRM application often, and you can do that using OOB ( out of the box) features as well as using code.

This training course on Microsoft Dynamics 365 CRM customization will walk you through the basics of entities and how to customize them for business requirements. We will start the course with the basics of Dynamics 365 CRM entity model and then would proceed customizing entities and creating custom entities.


What you would learn from this course:

  1. Course Overview
  2. Dynamics 365 Customization basics
  3. Dynamics 365 CRM Entity model
  4. Entity basics and its components
  5. Configuring Entity properties
  6. Customizing Entities
  7. Creating custom entities


Who should Attend?

Anyone can attend this course as long as you want to become a Dynamics 365 CE + PowerApps developer but this course would make more sense if you are any of the following:

  • Dynamics CRM Consultants
  • Functional Consultants
  • QA Analysts/testers
  • Administrators
  • Software Architects

Job Opportunities for Dynamics 365 CE and PowerApps developers:

  • Dynamics 365 provides an amazing job opportunity. There is a need for more developers in the market than functional consultants and administrators. 1:5 Ratio of functional Consultant to developers
  • Average Salary $80,000 to $120,000 per annum for experienced 5-10 years developer.


Pre-requisites to attend this course:

  • Basic Dynamics 365 CRM Knowledge
  • Configuration Knowledge
  • Basics CRM Expertise
  • Highly recommend to learn ‘Dynamics 365 CRM + PowerApps developer course – Part 1

Who this course is for:

  • Dynamics 365 Consultants
  • Programmers
  • Developers
  • Students


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Customizing Entities in Microsoft Dynamics 365 CRM

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