Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user’s desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users’ most frequent questions—before they even ask.
- Training users
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote
- Communicating with Skype and Yammer
- Using OneDrive and SharePoint
- Fixing file synchronization issues
Skill Level Beginner
Skills covered in this course
IT Help DeskIT Office 365
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